Monday–Friday: 8:00am–7:00pm
Saturday: 8:00am–4:00pm

COVID-19 Update

Lobby Closure

At The Family Pet Clinic, we believe we are in this together and that is why our top priority, right now and always, is the safety and welfare of our team and the communities we serve.

We are continually monitoring the latest news and official coronavirus updates. In our ongoing effort to guard against the spread of COVID-19, we have made the decision to continue with curbside services until further notice.

We ask that ALL clients remain in their vehicles for ALL services provided.

  • When you arrive for your appointment or to pick up medications or food, please call 216-662-1770 to check-in and let us know what parking spot number you are located in.
  • We will then obtain the details regarding your pet's issue while on the phone. A team member will then come out to your vehicle to escort your pet inside for their exam/service.
  • Our Veterinarians will then call you with exam findings and recommended treatment, once we have your approval for treatment we will take payment over the phone, explain medications if necessary and return your pet to your vehicle.

We continue to ask that if you are exhibiting any flu or cold like symptoms that you please reschedule your appointment. We also ask that you limit the number of family members that accompany your pet to the appointment and allow us at least 6 feet of distance when we greet you at your vehicle. This will allow us to communicate through the passenger side window and continue to practice social distancing.

We want to be very clear that we are still here for you and your pet, and will continue to be unless otherwise mandated. We recognize that pet's are family and still need care despite what is going on in the world. We just have to temporarily change the way that we accomplish that!  🙂 

We ask that you please allow us 48 hours to fulfill your pet's prescription requests. Thank you!

If you have any questions, please call our office at 216-662-1770 and we will be happy to help.

Back to Top