We are an appointment-only clinic. This allows us to better schedule our day, which results in less wait time for you! If the need arises, and your pet should need to be seen that day, calling ahead will allow us to schedule your pet utilizing the emergency appointments we have set aside when such occasions arise. *Emergency appointments due will incur an additional fee.
Emergency cases will be triaged upon arrival. Critical cases will be expedited, ahead of regularly scheduled appointments, to the medical team. Non-critical emergency appointments will be seen in chronological order.
At The Family Pet Clinic, your scheduled appointment time is reserved exclusively for you and your pet. The Family Pet Clinic does not overbook appointment times. We believe optimal veterinary care can be provided only if we have enough time set aside to adequately examine and diagnose your pet, then discuss treatment options in detail with you.
We will make every effort to accommodate your scheduling needs. In return, we ask that you help us by keeping your scheduled appointments, arriving on time, and notifying us, a minimum of 24 hours in advance, if you are unable to do so. When The Family Pet Clinic receives advance notice of cancellations, we are able to avoid misspent employee time and, more importantly, we are able to accommodate other patients needing care. Failure to comply with this policy will necessitate the assessment of the following fees:
- First missed appointment – One of our client care representatives will call to ensure you and your pet are okay, and to reschedule your appointment. You will be informed of incurring a missed appointment fee for future missed appointments.
- Second missed appointment – You will receive a phone call stating this is your second missed appointment and that you will be charged a Missed Appointment Fee of $31.00. An invoice will be mailed to you. This fee must be paid in order to reschedule your pet’s appointment.
- Third missed appointment – You will receive communications from our management team to discuss your account.
Appointments involving clients arriving 10 minutes late or more will be considered “Missed Appointments” and will need to be rescheduled.